Refund Policy

At Thrivemarketstore, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Request a Return:
Please contact us at support@thrivemarketstore.com with your order number and reason for return. Our team will guide you through the process.

Refunds
Once we receive and inspect your returned item, we’ll notify you by email. If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Non-Returnable Items
Certain items such as personal care products, opened hygiene items, or custom orders may not be eligible for return. These will be clearly marked on the product page.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your payment provider. If you still need assistance, feel free to reach out to us.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

For any questions or help with your return, please contact our support team at:
📧 support@thrivemarketstore.com